Last updated: 30 April 2026

This Privacy Policy explains how Mecha Electrical collects, uses, stores and protects personal information.

In this policy, “we”, “us” and “our” means:

Mecha Operations Pty Ltd as trustee for Jongenelis Family Trust, trading as Mecha Electrical
Australian Business Number: 66 998 228 403
Electrical contractor licence: PGE 354 757
Email: reece@mecha-elec.com
Phone: 0491 666 062

We take privacy seriously and aim to handle personal information in a fair, practical and secure way.

This policy is intended to reflect the requirements of the Privacy Act 1988 and the Australian Privacy Principles, where those laws apply to our business.

1. Personal information we collect

We may collect personal information when you contact us, request a quote, book electrical work, use our website, communicate with us, or engage us to provide services.

The personal information we collect may include:

• your name

• phone number

• email address

• billing address

• job site address

• information about your property, building, business, or electrical installation

• photos or videos of the work area, switchboard, equipment, cabling, fittings, appliances, or defects

• information needed to prepare quotes, invoices, safety documentation, compliance records, and job reports

• payment information, although card details are usually handled by third-party payment providers rather than stored directly by us

• communication records, including emails, text messages, call notes, forms, and enquiry details

• website usage information, such as your Internet Protocol address, browser type, pages visited, time spent on the website, and referral source

We generally do not collect sensitive information unless it is genuinely needed for a specific purpose. For example, you may choose to tell us about access needs, safety risks, medical equipment, mobility limitations, pets, security requirements, or other site-specific issues that affect how we perform the work safely and respectfully.

2. How we collect personal information

We may collect personal information directly from you when you:

• submit a website form

• call, text, email, or message us

• request a quote

• book a job

• provide site access instructions

• accept a quote or proposal

• pay an invoice

• leave a review

• communicate with us through social media or online platforms

We may also collect information from third parties where it is reasonable to do so, including:

• builders, designers, property managers, real estate agents, tenants, landlords, strata managers, or other trades involved in a job

• suppliers or manufacturers for warranty, product selection, or technical support

• publicly available sources, such as business directories or online listings

• accounting, quoting, scheduling, payment, or customer management systems that we use to run the business
  
  

3. Why we collect and use personal information

We collect and use personal information to operate our business and provide electrical services.

This may include using your information to:

• respond to enquiries

• inspect, quote, design, plan, install, test, repair, maintain, and verify electrical work

• prepare scopes of work, proposals, quotes, invoices, receipts, and job documentation

• order materials and equipment

• arrange site access

• communicate about bookings, job timing, variations, delays, or follow-up work

• meet electrical safety, licensing, insurance, tax, accounting, and record-keeping obligations

• provide warranties, after-sales support, and defect follow-up

• investigate faults, defects, safety concerns, complaints, or disputes

• improve our services, systems, website, and customer experience

• send service-related messages

• send marketing or promotional material where you have agreed to receive it or where the law allows it

You can unsubscribe from marketing messages at any time by contacting us or using the unsubscribe option where provided.

4. Photos, videos and job records

As part of electrical work, we may take photos or videos of the job site, electrical equipment, switchboards, wiring, fittings, appliances, installation conditions, defects, completed work, or test results.

We may use these records for:

• quoting

• planning work

• explaining defects or hazards

• recording site conditions

• documenting completed work

• supporting compliance, warranty, insurance, or dispute records

• training and internal quality control

We will not intentionally publish photos or videos that identify you, your family, your address, security systems, valuables, private living areas, or sensitive site details without your permission.

Where we use job photos for marketing, social media, website content, or portfolio examples, we will aim to remove or avoid personal details unless you have clearly agreed otherwise.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities.

This may include disclosure to:

• employees, contractors, apprentices, subcontractors, or other trades involved in the work

• wholesalers, suppliers, manufacturers, and warranty providers

• builders, designers, engineers, property managers, real estate agents, landlords, tenants, strata managers, or site supervisors where they are involved in the job

• payment processors, banks, accountants, bookkeepers, insurers, legal advisers, and debt recovery providers

• software and cloud service providers used for email, quoting, invoicing, accounting, file storage, scheduling, customer management, website hosting, analytics, and business administration

• government bodies, regulators, courts, tribunals, insurers, or law enforcement where required or authorised by law

• emergency services or relevant parties where we reasonably believe disclosure is necessary to prevent a serious safety risk

We do not sell personal information.

6. Website, cookies and analytics

When you visit our website, some information may be collected automatically. This may include your Internet Protocol address, browser type, device type, operating system, pages visited, time spent on pages, and how you found the website.

Our website may use cookies or similar technologies. Cookies are small files stored on your device that help websites function properly, remember preferences, understand visitor behaviour, and improve performance.

We may use website analytics tools, such as Google Analytics or similar services, to understand how people use our website. These tools may collect information in a way that does not directly identify you.

You can usually disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

7. Online advertising and remarketing

We may use online advertising services, such as Google Ads, Meta advertising, or similar platforms.

These services may use cookies, pixels, tags, or similar technologies to help us measure advertising performance or show relevant advertisements to people who have visited our website.

You can manage your advertising preferences through your browser, device settings, or the relevant advertising platform.|

8. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include:

• password-protected accounts

• restricted access to business systems

• secure cloud storage

• device security

• email and account security controls

• physical security for paper records and job files

• limiting access to people who need the information to perform their role

• retaining records only for as long as reasonably required for business, legal, insurance, tax, warranty, and compliance purposes

No method of electronic transmission or storage is completely secure. However, we take reasonable steps to protect the information we hold.

9. Overseas storage and service providers

Some of the software, cloud storage, website, email, accounting, payment, analytics, or business systems we use may store or process information outside Australia.

Where we use these services, we take reasonable steps to choose reputable providers and manage information responsibly.

10. Accessing or correcting your personal information

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, or out of date.

We may need to verify your identity before giving access or making changes. In some cases, we may not be able to provide access to certain information, such as where access would affect another person’s privacy, reveal commercially sensitive information, or where the law allows or requires us to refuse access.

11. Keeping information accurate

We aim to keep personal information accurate and up to date.

Please contact us if your details change, including your phone number, email address, billing address, site address, access instructions, or contact preferences.

12. How long we keep personal information

We keep personal information for as long as reasonably needed for the purpose it was collected, and for business, legal, tax, accounting, warranty, insurance, licensing, safety, and compliance reasons.

Electrical work records may need to be kept for extended periods because they may relate to safety, defects, warranties, insurance, future maintenance, or legal obligations.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or de-identify it.

13. Third-party websites

Our website or communications may contain links to third-party websites, suppliers, manufacturers, payment platforms, review platforms, or social media pages.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information to them.

14. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Email: reece@mecha-elec.com
Phone: 0491 666 062

Please include enough detail for us to understand and investigate your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner provides information about privacy rights and the Australian Privacy Principles.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with the updated date. Continued use of our website or services after changes are posted means the updated policy applies from that date.